Business Process Outsourcing (BPO)
At Syntax Support, our BPO services enable businesses to delegate their non-core operations to our team of experts. By outsourcing these functions, you can focus on your core competencies, reduce operational costs, and increase efficiency. Our BPO services include data entry, finance and accounting, human resources, and more. We cater to a wide range of industries, ensuring your business receives the specialized support it needs.
Help Desk Support
Our help desk support service provides your customers with a single point of contact for addressing their concerns, inquiries, and issues. Our skilled agents are trained to resolve issues efficiently and effectively, ensuring customer satisfaction and loyalty. With Syntax Support handling your help desk, you can trust that your customers will receive top-notch assistance and timely resolutions.
Our ticketing system streamlines customer inquiries and support requests, enabling our team to respond and resolve issues in an organized and efficient manner. By utilizing this system, we ensure that every customer’s concerns are addressed promptly, improving customer satisfaction and reducing response times.
Inbound and Outbound Calling
Syntax Support offers comprehensive inbound and outbound calling services. Our inbound services include handling customer inquiries, order processing, and technical support, while our outbound services cover appointment scheduling, lead generation, and follow-ups. Our agents are trained to handle any situation with professionalism, ensuring a positive experience for your customers.
Our email support service allows your customers to communicate their concerns, inquiries, or issues through email. Our team of dedicated agents responds to each email in a timely manner, providing personalized support and ensuring customer satisfaction. This service is ideal for businesses looking to offer their customers a convenient and efficient method of communication.
Live Chat Support
Our live chat support service connects your customers with our agents in real-time, providing instant assistance and enabling quick resolutions. Live chat is an excellent tool for boosting customer satisfaction and increasing conversion rates, as it allows your customers to receive immediate support without leaving your website.
Technical Support Services
Our technical support services offer specialized assistance for customers encountering issues with software, hardware, or other technical products. Our skilled technicians are trained to diagnose and resolve problems, guiding your customers through the troubleshooting process step by step. With Syntax Support handling your technical support, you can trust that your customers will receive expert assistance and timely solutions.
Dedicated Agent-Assisted Sales
Our dedicated agent-assisted sales service provides your business with a team of sales professionals who specialize in guiding customers through the sales process. These agents are trained to understand your products and services, enabling them to effectively address customer inquiries, provide recommendations, and close sales. With our agent-assisted sales, you can trust that your business will benefit from increased conversions and a more personalized customer experience.